FretTrack

FretTrack is a repair-shop workflow system built for guitar technicians, luthiers, and small music shops that need a better way to manage instrument intake, repair jobs, customers, photos, parts, scheduling, and shop communication. Most shop software is either too generic, too retail-focused, or too bloated for the bench. FretTrack is built around the actual repair workflow: a customer brings in an instrument, the shop documents its condition, the tech tracks the work, parts are used or ordered, and the job moves from intake to completion with a clear record behind it. FretTrack helps shops create and manage repair jobs with customer details, instrument information, status, priority, promise dates, notes, photos, work logs, and parts usage. The New Job workflow supports real intake details like instrument type, brand, model, year, serial number, color, finish, and requested work. Brand and model fields include guided suggestions, while still allowing custom entries for vintage instruments, imports, partscasters, modified guitars, and oddball repairs. The app includes photo documentation and a Damage Map so shops can record visible damage, intake condition, and repair evidence. This is useful for setups, refrets, electronics work, bridge repairs, finish issues, shipping damage, inspections, and customer approvals. Photos stay connected to the job instead of being lost in a phone gallery, text thread, or folder named “misc repair pics final final.” FretTrack also includes inventory and purchasing tools. Shops can track parts, vendors, purchase orders, receiving history, barcode labels, purchase history, inbound shipping, and landed-cost allocation. Vendor records support company details, sales reps, online-only suppliers, and address information. Purchase orders can be received into inventory, and parts can be tied back to repair jobs. This gives small shops practical inventory control without forcing them into a giant point-of-sale system. Role-based access is built in for owners, admins, technicians, and viewers. Shops can control who can edit jobs, manage inventory, upload or edit photos, receive purchase orders, access settings, or view sensitive areas. FretTrack also supports a multi-shop foundation, making it useful for solo techs, growing repair departments, and shops with multiple staff members. Scheduling support helps shops track intake appointments, due dates, pickups, follow-ups, and shop blocks. The goal is not to replace every calendar tool on earth, but to keep repair work visible and organized. FretTrack is currently in beta and actively evolving from real repair-shop feedback. Current features include job management, customer management, instrument intake, damage mapping, photo documentation, work logs, shop roles and permissions, inventory parts, vendors, purchase orders, receiving, barcode labels, purchase history, inbound shipping, landed cost, scheduling, trial and tier foundations, and reporting groundwork. Planned development areas include import/export tools, supplier integrations, vendor returns, forecasting, public work-order and invoice links, customer appointment confirmations, outbound customer shipping, carrier labels, tracking, SMS/email notifications, and more advanced reporting. FretTrack is for guitar repair shops, luthiers, independent techs, music stores with repair benches, small multi-tech shops, and custom builders. It is especially useful for shops handling setups, fretwork, electronics, refrets, bridge work, inspections, and general repair intake. Core benefits include cleaner repair intake, better customer and job organization, photo-based condition records, damage tracking, work log history, priority and promise-date tracking, parts visibility, purchase order workflow, vendor records, barcode labels, role-based access, scheduling support, and a workflow designed around instrument repair instead of generic office software. FretTrack is built by someone who actually works on guitars and understands how messy repair intake can get. The goal is simple: make shop workflow easier to track, easier to explain, easier to document, and easier to grow without turning the repair bench into a spreadsheet graveyard. Unlike a standard ticketing app, FretTrack keeps the instrument at the center of the workflow. A job is not just a task; it is a customer, an instrument, a condition record, a set of promised work, attached evidence, parts, labor notes, and follow-up. That matters when a shop is juggling setups, urgent pickups, vintage instruments, warranty concerns, and the daily miracle of remembering where the tremolo arm went. It is meant to replace scattered notes, vague memory, phone galleries, and half-finished spreadsheets with a single repair record that follows the job from intake to pickup. Beta access is available through the FretTrack site.

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