PRISM Training Labs
Train investigation thinking before agents go live.
What this is
A training simulator that drops support agents into realistic, unscripted CRM scenarios and scores their investigative thinking across eight dimensions.
Our one-line summary — not the founder’s tagline.
- How it works
- agents face an unfamiliar support ticket with no walkthrough and are scored on problem identification, investigation quality, and other thinking dimensions, then get personalized coaching
What we measured
Nobody else publishes this — it comes from knocking on the door every day.
- Watched by us
- 16 days
- Last checked
- 10d ago
Where it shows up
Every group here is a page of its own — each one checked daily.
The numbersIs it still shipping, is it overpriced, where did it land — and what the price is built from.
League price & chart
No money. No seat. It goes on your record — and in 28 days reality settles it.
Calls are closed while we rebuild accounts. You can still read every one of them.
Other. Launched 16d ago on PeerPush, where it placed #553. Today, it's been quiet for 9 days and the price has started to bleed.
Already bleeding a little every day, and it accelerates the longer it stays quiet.
We check this site every day, ourselves. A founder can post “still working on it” — a claim like that doesn't price. What we price is what we can verify from the outside: evidence, not announcements. The real question isn't “will this be huge?” — it's “will they still be moving in four weeks?”
The market viewHow this launch is priced and ranked in our league — the investor side of the page.
ranked by the reality anchor, not the market price
It placed #553 on PeerPush with 6 votes.
No matter how much money goes in. There is no pump here — you can't make yourself right by buying more. The line only moves on things that actually happened: an award, revenue that grew, a new platform, code that shipped — or silence.
En eski 3 hareket bu listede yok — toplam 15 olay var. 2 quiet days in between are left out — nothing happened on them. A launch that goes quiet eases down a little at a time — never a cliff you could have run from the night before.
How the launch is moving on its own board, day by day — the crowd's attention.
A flat line is normal: votes stop within a day or two of launch, on every board. What's unusual — and what actually counts — is a launch that keeps pulling votes long after its day is over.
About
Most support onboarding teaches systems, processes and policies. But the first time an agent faces something genuinely unfamiliar - conflicting information, no obvious answer, a situation nobody documented - is usually live, with a real customer waiting. PRISM changes that. Agents are dropped into realistic CRM environments they've never seen before. No walkthrough. No scripted path. No multiple choice. They get a real support ticket and have to figure it out - investigating, reasoning and making decisions exactly the way they would in a real support role, but without the consequences of getting it wrong. Every session scores across 8 thinking dimensions - Problem Identification, Investigation Quality, Logical Rationale, Observation Awareness, Resolution Clarity, Calmness Under Pressure, Self Sufficiency and Creative Thinking -and delivers a personalised coaching breakdown across five stages: Problem, Research, Interpret, Solve, Master. The breakdown doesn't just explain the answer. It shows where the agent could have looked, what they missed, where they could have investigated further, how they could have been more proactive, and the wider habit or mindset they can carry into every future customer interaction. Two agents can go through the exact same scenario and walk away with completely different coaching - because PRISM isn't just scoring the answer, it's scoring the thinking. For managers, PRISM provides a level of visibility that traditional training simply doesn't offer. Not just who completed the training and what they scored - but where each agent is strong, where they consistently struggle, and where coaching will actually make a difference. The manager dashboard shows escalation dependency scores, RAG status and detailed breakdowns across all 8 dimensions for every agent on the team.
Where it launched
1 platform| Platform | Votes | Counts toward price | Link |
|---|---|---|---|
| PeerPush | 6 | sets the price | ↗ |
The board it did best on sets the price. Every other board only adds to it if the launch also placed high on that board too — because just showing up somewhere isn't an achievement. Listing on twelve directories is free; placing well on them isn't.
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