Helpdesk · House #32,577

What it is

Calls itself “live chat”.

• Calls itself: live chat

“Helpdesk is free live chat, ticketing and a help center for your website”

Where it puts itself

Its one line of difference: “see messages before they're sent, spot upset customers early, and watch where visitors click”

“Helpdesk is free live chat, ticketing and a help center for your website, with a few things others don’t have: see messages before they’re sent, spot upset customers early, and watch where visitors click.”

What it costs

Monthly subscription. A free tier, free forever. Has an enterprise plan. Sales on request. Prices quoted: $20 / month, $40 / month, $5 /month.

• Monthly: yes
• Free plan: free forever
• Price: $20 / month · $40 / month · $5 /month
• Enterprise plan: yes
• Contact sales: yes

“$20 / month”

“$40 / month”

Who it sells to

Sells to businesses. Built for small businesses and teams.

• Sells to: businesses
• Company size: small businesses · teams

“For a small team sharing the inbox.”

“For larger teams with departments, rules and many agents.”

How it runs

A web app. Hosted in the cloud. Offers an API. AI is the core of the product. You can bring your own API key.

• Kind: web
• Runs where: cloud / hosted
• API: yes
• AI role: core to the product
• Bring your own key: yes

“Free live chat, ticketing and help center for your website.”

“One line of code on your site.”

What it works with

Names Instagram, Messenger and 3 more on its pages.

• Names: Instagram · Messenger · Shopify · +2

“Helpdesk is free live chat, ticketing and a help center for your website”

“Website, WhatsApp, Instagram and Messenger. One team, one inbox.”

What it offers as proof

Live, no waitlist. Try it without signing up. Publishes a blog.

• Instant signup: yes
• Trial asks for: nothing

“Sign in Start free”

“…sign-up never asks for a card”