Laying out the streets…STEP 1 OF 3

Decimal · Office #14,132

AI support engineer that investigates and fixes issues

In the Answering customers automatically neighborhood (Marketing and sales). In town since 16 Sept 2026.

Nobody has claimed this office yet. Tablif records every new product and gives it an office; when its owner claims it, the lights go on.

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What Tablif read on Decimal's site

Decimal describes itself as: “Decimal: Build systems to resolve customer issues.”

What it is

Calls itself “support platform”.

  • Calls itself: support platform
“Decimal is the support platform”

Where it puts itself

Positions itself as an alternative to Zendesk. Claims “fastest path”.

  • Alternative to: Zendesk
  • Superlative claim: fastest path
“Decimal's AI: Code-Aware Investigation Agent”
“Decimal vs Zendesk: Which Is Better for Technical B2B Support in 2026?”

What it costs

Sales on request.

  • Contact sales: yes
“Contact Sales”

Who it sells to

Sells to businesses. Built for enterprise. Made for Engineering, Solution Architects and Support.

  • Sells to: businesses
  • Company size: enterprise
  • Made for: Engineering · Solution Architects · Support
“Decimal is an AI support engineer for technical B2B products.”
“Helping enterprise customers get answers without the wait.”

How it runs

A bot. Can be self-hosted. Offers an API. AI is the core of the product.

  • Kind: bot
  • Runs where: self-hosted
  • API: yes
  • AI role: core to the product
“Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack”
“Support private storage / VPC or customer-managed components where required.”

What it works with

Integrates with Slack.

  • Integrates with: Slack
“Connect Decimal to every system your team runs. Decimal reads context from your ticketing, code, logs, observability, incident, and data tools automatically”
“Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack”

What it offers as proof

Live, no waitlist. Shows customer logos. Claims “$4M”. Publishes a case study. Backed by Kearny Jackson and Khosla Ventures. Funding: “$4M seed round”. Publishes docs, a blog and a careers page.

  • Customer logos: yes
  • Number claimed: $4M
  • Case study: yes
  • Backer: Kearny Jackson · Khosla Ventures
  • Funding: $4M seed round
“Contact Sales”
“Granola AI/SaaS”

Sources

Tablif read these pages, last on 7 Oct 2026. Everything above is what the product says about itself; Tablif does not verify every claim.

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