CraftCX · House #26,102

What it is

Calls itself “Observability & Intelligence tooling”.

• Calls itself: Observability & Intelligence tooling

“Observability & Intelligence tooling for AI Support Agents”

Where it puts itself

Rules out “replace my support platform”.

• Says it will not: replace my support platform

“Does CraftCX replace my support platform? No.”

What it costs

A free tier up to a usage limit. Sales on request. No monthly plan. Prices quoted: $0.05 per conversation.

• Monthly: no
• Free plan: free up to a limit
• Price: $0.05 per conversation
• Contact sales: yes

“$0.05 per conversation”

“No commitment or monthly minimum.”

Who it sells to

Sells to businesses. Made for AI Engineers, Product Managers and Support Operations.

• Sells to: businesses
• Made for: AI Engineers · Product Managers · Support Operations

“Built for Support, product, and AI teams”

“For Support Operations For Support Leaders For Product Managers For AI Engineers For Support Teams”

How it runs

A API. Hosted in the cloud. Offers an API. AI is the core of the product.

• Kind: api
• Runs where: cloud / hosted
• API: yes
• AI role: core to the product

“Create an account and connect your helpdesk, or send conversations through the API.”

“CraftCX connects to the support tools you already use and adds a consistent intelligence and observability layer across those conversations.”

What it works with

Names AXIS on its pages.

• Names: AXIS

“AXIS is CraftCX's AI Experience Impact Score.”

“CraftCX”

What it offers as proof

Live, no waitlist. Claims “250 free monitored conversations”. Try it without signing up. Publishes a blog.

• Number claimed: 250 free monitored conversations
• Instant signup: yes
• Trial asks for: nothing

“Sign in Sign up”

“Start with 250 free monitored conversations and no credit card.”