Helpneer · Office #43,166

What it is

Calls itself “customer support platform”.

• Calls itself: customer support platform

“Helpneer is an AI-powered customer support platform combining 24/7 AI live chat, automated ticketing, and multi-store support — live in under 2 minutes.”

Where it puts itself

Positions itself as an alternative to Zendesk. Rules out “cross-brand data leaks”. Publishes a comparison page.

• Alternative to: Zendesk
• Says it will not: cross-brand data leaks

“Unlike competitors that bolt together separate tools, everything in Helpneer works seamlessly together—no sync delays, no disconnected records, and true multi-brand isolation.”

“Helpneer vs Zendesk”

What it costs

Monthly subscription. Free for a trial period. Trial: “14-day”. Has an enterprise plan. Sales on request. 6 prices listed on its pages, from $10 to $200.

• Monthly: yes
• Free plan: free for a trial
• Price: 6 prices, from $10 to $200
• Trial: 14-day
• Enterprise plan: yes
• Contact sales: yes

“Combo (1 Agent + 1 Brand) $14.99 / combo / month”

“Scale $199.99 / month”

Who it sells to

Sells to businesses. Built for small businesses. Sells into SaaS and e-commerce. Available in 2 languages.

• Sells to: businesses
• Company size: small businesses
• Sells into: SaaS · e-commerce
• Languages: English · Suomi

“AI customer support for ecommerce & SaaS teams”

“Designed for growing e-commerce brands and SaaS teams, Helpneer automates up to 70% of support queries in seconds and installs in under 2 minutes.”

How it runs

A web app. Hosted in the cloud. Offers an API. AI is the core of the product. You can bring your own API key. Built with Google Analytics.

• Kind: web
• Runs where: cloud / hosted
• API: yes
• AI role: core to the product
• Bring your own key: yes
• Analytics: Google Analytics

“Drop Helpneer onto any website, web app, React, Vue, WordPress, or Shopify site with just a lightweight code snippet.”

“The platform is composed of three integrated parts: a high-performance backend cloud engine that runs authentication, billing, and ticketing logic”

What it works with

Integrates with Shopify and WordPress. Replaces Crisp and Zendesk. Names Chatwoot, Tawk.to and 1 more on its pages.

• Integrates with: Shopify · WordPress
• Replaces: Crisp · Zendesk
• Names: Chatwoot · Tawk.to · WhatsApp

“Helpneer vs Chatwoot”

“Helpneer vs Crisp”

What it offers as proof

Live, no waitlist. Shows customer logos. Claims “500+”. Publishes a case study. Try it without signing up.

• Customer logos: yes
• Number claimed: 500+
• Case study: yes
• Instant signup: yes
• Trial asks for: nothing

“Start free”

“Free plan available. No credit card required.”